Return Policy | POWER STREAM

Most items can be returned within 30 days of delivery. Item(s) must be:

In its original, undamaged condition
Disassembled, if the item(s) were originally delivered disassembled
In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

There are a few items that can’t be returned:

Open Box / Clearance items
Gift cards
Personalized items
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Live Plants
Swatches

In addition, any delivery ship fees or service charges collected on the order will not be refunded. This includes:

$14.99 shipping charge for orders under $35
Upgraded shipping charges (expedited, express, room of choice, etc.)
Assembly services included with delivery
PowerStream does not price match.

The following products or special-occasion purchases have different return policies.

Large Rack Return Policy

You can return a large rack within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

Before installing the appliance, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.

Shipping returns

To return your product, you should mail your product to: 1275 W. Roosevelt rd. Suite 124. West Chicago, IL 60185.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Purchases made anywhere other than powerstreamfitnessstore.com are not eligible for our return policy. If you have any questions, please feel free to email service@powerstreamfitness.com or call +1(630)4730023.

Need help?

Contact us at

service@powerstreamfitness.com

for questions related to refunds and returns.